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Order Queries

Where is my order?

Once you have placed your order, we will send you an order confirmation email.Once your order has been shipped we will send you an email with your tracking link so you can see the status of your order. If you have not received this or the tracking in

Can I change my order?

We cannot guarantee that we will be able to change any orders due to the quick processing time of our fulfilment team please get in touch with [email protected] or use our live chat to send us a message. as soon as possible with your order numb

My order has arrived with an incorrect item.

If you have received an incorrect item in your order, Please send us an email with the following images over to [email protected]. 1. The incorrect item(s) received. 2. A close up of the product label of the incorrect item (clearly showing the

The item I want is sold out.

We're sorry you missed out on the item you wanted! You can subscribe to our mailing list to be notified when an item becomes available. Some items will be available for PreOrder, and you will be notified of the expected dispatch date.We also recommen

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

These sometimes go into the spam/junk folders so please check this first and if you still do not have it, please email customer service at [email protected] or use our live chat to send us a message. with you name and delivery address, they wil

My order has arrived with an item missing.

We're sorry you are missing an item from your order, Please send the following images over to [email protected]. 1. The items you have received. 2. The front of the external packaging (clearly showing the postage label). Our customer Service Te