How long will my refund/ exchange take?Updated 9 months ago

Due to the busy time of year, there are currently delays in processing returns. Therefore, we ask you to allow up to 10 working days from the receipt of your return for your return to be completed.
Upon receipt, you will receive an email confirmation, and we will action your return as soon as possible from this date, please keep all postage receipts until your return has been completed. 

CLEAR PAY:

We will process the refund in our system. The refund will then drop through to reflect on your Clearpay account, and if you're owed a refund back to your card, it will be returned to the card that was used to make the payments.

Once processed, the money can take up to 10 business days to be returned to your card/s, depending on your financial institution.

Our aim is always to process returns as quickly as possible, although it can take a little longer at busy times, once your return has been processed at our warehouse, you will receive an automated email acknowledging receipt of your return (email confirmation unavailable for US customers) and our Customer Services team will action your refund/exchange request
as soon as possible after this.