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Customs & Import Fees

Information on customs and import fees outside of the UK.

Will I have to pay Customs Fees to the EU?

We ship all of our orders from the United Kingdom (UK) and as the UK is no longer part of the EU, our expectation is you may see some charges applied by customs when you place and order from and EU country. Unfortunately, the amount due is based on a

I have been asked to pay a duty fee to receive my delivery - what is this for?

We ship all orders from the United Kingdom (UK) Some countries charge a duty or tax on packages imported from the UK therefore you may be asked to pay a fee to receive your order. Customers in the US will be charged any state taxes due on your order

My order is stuck in Customs.

It is expected that all customs departments will have longer processing times at peak periods throughout the year such as Black Friday and Christmas and will also be affected by local public holidays.Please double check you emails and text messages f